Order Cancellation & Refunds

Order cancellation You may cancel any order of products, without charge and without giving any reason, provided that such order has not yet been sent. You may also cancel your order within 14 days you receive it by paying the shipping fees to send us back the product. Login you private area, in the ORDER section you will easily make your order cancellation and receive by email the indications to put on the parcel in order to send it back to us. Refunds For the European law we are responsible towards the costumer in case of differences that become apparent within the period, a minimum of two months after delivery of the product . This means that the costumer has the right to return the products delivered in the event of non-compliance with the order after receiving the goods. The term for it is made of two months from the date on which the non-compliance was found. If the costumer's complaint is well founded, our company will repair or return the products, as requested by the user, at no additional cost. Our Company will not be required to repair or return the products if this is impossible or excessively expensive. In which case the costumer will have the right to request an appropriate price reduction.

Cool Farm Srl
Operazione/Progetto finanziato nel quadro del POR FESR Toscana 2014-2020

Cool Farm Srl
Project co-financed under Tuscany POR FESR 2014-2020